Experienced Technical Support Developer

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com

EasyPractice is the flagship product for the therapy unit in Nordhealth, that enables clinicians and therapists to handle administrative work. We’re growing steadily and have more than 40.000+ users on our platform. Our software ecosystem touches 2M+ people worldwide. So, if you want to be part of an agile team that is passionate about solving problems and becoming better professionals in the process, we might have something for you!

About the role

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

As a Technical Support Developer at Nordhealth and EasyPractice, you will play a crucial role in ensuring smooth operations for our customers by resolving complex technical issues escalated from the 1st line support team. Your main responsibility will be to handle tickets, troubleshoot issues, and maintain our system, which primarily involves working with Laravel and Vue.js.

This role is ideal for someone who thrives on problem-solving, enjoys a mix of technical challenges, and has a customer-first mindset.

Your key responsibilities include:

• Efficiently troubleshoot and resolve technical issues reported through our support system.
• Investigate, debug, and provide fixes for bugs in our Laravel and Vue.js-based applications.
• Collaborate with the 1st line support and product teams to ensure timely resolution of tickets and effective communication with end-users.
• Understand and prioritize tickets while considering business and user base needs.
• Maintain and optimize existing code to enhance performance, scalability, and reliability.
• Document technical solutions and contribute to building a knowledge base for recurring issues.
• Collaborate with the development team to escalate and resolve more complex issues when necessary.

Our Tech Stack

We’re huge fans of Laravel framework and the different tools in their ecosystem and our tech stack reflects that. Our current technologies include:

• Laravel 10.x
• AWS services
• Vue.js 2.x/3.x
• MySQL 8
• Bootstrap and TailwindCSS

We’re continuously evolving our tech stack to meet our users’ needs and we always welcome new ideas.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

• A strong background in Laravel Framework, PHP, and Vue.js.
• Experience troubleshooting technical issues in a customer-facing role.
• Solid knowledge of database management (MySQL, PostgreSQL, etc.).
• Ability to navigate remote server administration.
• Excellent problem-solving skills and the ability to work independently in a remote environment.
• Exceptional communication skills, enabling you to translate technical solutions into customer-friendly language.
• Being a team player.
• A proactive attitude and a passion for continuous learning and improvement.

Bonus points for experience in:

• DevOps practices, Docker, CI/CD pipelines, or automated testing.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

At EasyPractice, we're in an exciting growth phase, and joining us now means you can make a tangible impact on our success.

Here’s what you can look forward to:

• 😁 A friendly and supportive team environment.
• 🌍 Freedom to work from anywhere in Europe.
• 🕘 Flexible working hours to maintain your ideal work-life balance.
• ✈️ Annual company meet-ups to connect with colleagues in person.
• 🗺️ A remote-friendly culture with team members from around the world.

If you relish the idea of working in a fast-growing, international setting, and you're passionate about contributing to a friendly and collaborative culture, then this could be the perfect job for you. Join us and be part of our ongoing success story. Apply now! We’ll fill the position as soon as we find the right person.